Student Support Services


The Student Services and Administration Manager, teaching staffs and administrative staffs of the College are available to provide general advice and assistance with matter such as:

 

Studying

Student who experiencing difficulties with study must contact the Director of Studies for further assistant.

 

Accommodation

We have a network of homestay providers to cater for a wide range of budgets but with safety and comfort as the foremost concerns for our students.

 

Counselling

Our multilingual student service officers have an extensive knowledge of SIBN college programs and services, as well as other educational and vocational pathways, so they can help you see 'the big picture'. They can also give you help or advice on health related issues, personal problems, and referral to other services such as legal and medical.

 

Students requiring special or intensive assistance must contact the Student Services and Administration Manager who may refer them to external support services if required. Students requiring individual training needs must contact the Director of Studies for further assistance.

Student Service and Administration Manager detail is:
Name: Margaretha Sari Andriani
Phone: 92998766
Email: admin@sibn.nsw.edu.au

Change of Address

All students must provide correct contact details (including address, mobile number and email) to the college. All students must update their contact details with the college within seven days of change. Under The Education Services for Overseas Students Act 2000 (ESOS Act), the college will contact the students regularly for verifying the contact details.www.border.gov.au. (Top)

Student Orientation

All students must attend a compulsory orientation program on their course orientation day for each course. Students must inform the college if they are not able to commence their course as soon as possible prior to their course commencement date. Under The Education Services for Overseas Students Act 2000 (ESOS Act), if a student has not commenced studies or made contact with the college by the scheduled commencement date the CoE will be cancelled for non-commencement via PRISMS within 14 days of the scheduled commencement date.(Top)

Use of Personal Information

Information is collected during your enrolment in order to meet the College obligations under the ESOS Act and the National Code 2007; to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances information collected during your enrolment can be disclosed without your consent where authorised or required by law.
It is a requirement of the Australian Quality Training Framework that students can access personal information held by the College and may request corrections to information that is incorrect or out of date. Apply in writing to the Administrative Manager if you wish to view your own records. (Top)

Course delivery

A number of approaches to course delivery are used by College staff. Course delivery approaches may include: teacher led classroom delivery; workshops; seminars; and tutorials. During class time students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role playing situations. (Top)

Course assessment

A number of approaches to course assessment are used by College staff. Assessment approaches may include: observation of performance in class, workshops or laboratories; case studies; projects; assignments; presentations; role plays; written tests and exams.
Students will be given advance warning of the time and form of any assessment and will not be expected to sit an assessment they have not prepared for.
Students will be given an opportunity for at least one reassessment for any competencies not achieved on the first attempt. (Top)

Recognition of prior learning (RPL)

Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). An essential requirement of RPL is that you can prove that you currently have the required competencies. Application may be made prior to or with enrolment and payment of fees and must be made using the RPL application form that will be provided during orientation.

Competencies for which RPL is being requested may have been developed through formal education and training, through work experience or training or through life experiences.

After RPL is granted a student’s course schedule must be reviewed and any reductions in the scheduled attendance and the reasons for the reduction recorded and placed on the student’s file.

Any course duration reduction as a result of RPL granted to students must be indicated on the Confirmation of Enrolment if granted prior to the issue of a visa or on PRISMS if granted after the issue of a visa (Top)

Credit transfer

Exempting a student from enrolling in and being assessed in a unit or units because they have been granted recognition for having completed the identical unit or units at another Registered Training Organisation.
After Credit Transfer is granted a student’s course schedule must be reviewed and any reductions in the scheduled attendance and the reasons for the reduction recorded and placed in the student’s file.
Any course duration reduction as a result of Credit Transfer granted to students must be indicated on the Confirmation of Enrolment if granted prior to the issue of a visa or on PRISMS if granted after the issue of a visa.

 

College Facilities
The college is located in the Central Business District of Sydney and very convenience access to trains and buses. The college has general-purpose classrooms, Internet access, student facilities for study and computer access. The college has computer facilities with the latest software to facilitate the acquisition of language skills through individual learning. There is also a library and a resource room equipped with study carrels with individual listening facilities.
Students will be given at least 20 days notice if training facilities are relocated. (Top)

Dispute resolution procedure

The College has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution proposed by the College. The independent mediator will be provided by ACPET phone (02) 9264 4490. (Top)

Relevant legislation

A range of legislation is applicable to all staff and students. Information on relevant legislation can be found at the following websites.

 

EO http://www.lawlink.nsw.gov.au/
DIBP http://www.border.gov.au
Privacy http://www.privacy.gov.au/

 

Occupational Health and Safety
Accident Compensation (Work Cover Insurance)
Equal Opportunity
Education Services for Overseas Students
The National Code of Practice for Overseas Students
The Australian Student Visa Program administered by the Department of Immigration and Citizenship
ESOS Framework
NSW Equal Employment Act
NSW Anti Discrimination 1977
Privacy Act 1988
VET Act 2005
Child Protection Act 1998
Any other legislation or regulations identified as relevant to the Registered Training Organisation

It is the responsibility of all staff to ensure the requirements of relevant legislation are met at all times. Use the web sites indicated, or contact the CEO if you require further information.
There maybe additional, course-specific, legislation that is relevant. Information about this legislation will be communicated during the course. (Top)

Access and equity policy

The College Code of Practice includes an access and equity policy. This document is available on request. It is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times. (Top)

Student code of behaviour

The Student Code of Behaviour requires the following rights to be respected and adhered to at all times by students.

  • The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status
  • The right to be free from all forms of intimidation
  • The right to work in a safe, clean, orderly and cooperative environment
  • The right to have personal property (including computer files and student work) and the Registered Training Organisation property protected from damage or other misuse
  • The right to have any disputes settled in a fair and rational manner (this is accomplished by the Grievance Procedure)
  • The right to work and learn in a supportive environment without interference from others
  • The right to express and share ideas and to ask questions
  • The right to be treated with politeness and courteously at all times

Consequences for no-compliance with the Student code of Behaviour the following procedure for discipline are detailed in the student behaviour procedure

  • For non-compliance with the Student Code of Behaviour the following procedure for discipline will be followed:
  • The Administrative Manager will contact students in the first instance to discuss the issue or behaviour & to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1)
  • Where the issue or behaviour continues, students will be invited for a personal interview with the CEO to discuss this issue further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 2)
  • If the issue or behaviour continues, the student will be provided with a final warning in writing & a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file. (Step 3)
  • After the three steps in the discipline procedure have been followed, if the issue or behaviour still continues, training services will be withdrawn and the student will be notified in writing that their enrolment has been suspended or cancelled.
  • Any suspension or cancellation will be undertaken in accordance with the College Deferral of commencement, suspension of studies, cancellation of enrolment procedure and may affect the status of a  student’s visa
  • At any stage of this procedure students are able to access the Complaints and Appeals Procedure to settle any disputes that may arise. (Top)

Refund Policy

Refund application form must be completed and submitted to SIBN. Refunds will be refunded within 28 days of receipt of a refund application form and will include a statement explaining how the refund was calculated.

  1. Tuition Fee & Material fee
    Visa refused Refund of tuition fee less A$250 Admin. Processing fee (Refer Part C)100% refund of material fee<
    Withdrawal notified in writing and received by SIBN 28 days or more prior to course commencement 70% refund of tuition fee
    100% refund of material fee
    Withdrawal notified in writing and received by SIBN less than 28 days prior to course commencement and before the commencement date 50% refund of tuition fee
    100% refund of material fee
    Withdrawals notified in writing and received by SIBN on the commencement date or after the course commences OR In case of deferment of course by the student No refund of current semester tuition fee
    No refund of current semester material
  2. In the unlikely event that SIBN is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by SIBN at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If SIBN is unable to provide a refund or place you in an alternative course the Tuition Protection Service (TPS) will be responsible for providing refunds or providing assistance to locate an alternative.
  3. Fees not listed in the refund section (1) are not refundable. Prior to a student enrolling fees may be altered without notice. Once a student has completed enrolment, fees will not be subject to change for the normal duration of the course. If a course length is extended by the student then any fee increases will be required to be paid for the extended component of the course.
  4. (Top)

    Student Complaints and Appeals

    The College welcomes your feedback and suggestions on our services. Students have access to the College's complaints and appeals process. This allows for a fair and equitable process to be implemented for any complaint against The College in its assessment process, decisions relating to academic or attendance records, and any other concern students may have.Students are able to submit a complaint against the College or any person employed by The College if they feel a person has acted inappropriately, or the systems and practices of the College are not meeting expectations, or the College is treating a person unfairly. All complaints are handled in confidence and are reviewed by The College management. We respond in a constructive and timely manner to all substantiated complaints and appeals against decisions made by us.
    The College ensures that:

    • each complaint and appeal and its outcome is recorded in writing
    • each appeal is heard by an independent person or panel
    • each appellant has an opportunity to formally present their case and is given a written statement of the appeal outcome including the reasons for the decision
    • Student's enrolment is maintained during the complaints and appeals process.
    Please note the students' status will still be active and she/he can still attend all classes during the complaints process. While all internal complaints and appeals are in process, the College will maintain the enrolment of the student. However, if the appeal is against the College's decision to cancel the CoE because of unsatisfactory attendance or unsatisfactory academic progress, the College will maintain the student's enrolment until the external complaints process is complete and has supported the College's decision. External Complaints or Appeals If a student is dissatisfied with the outcome of the complaint or appeal at the end of the internal process, the student may wish the matter be dealt with through an external dispute resolution process facilitated by the Overseas Students Ombudsman. The College does not charge any student for the referral to external support services/agencies.Things you should know about complaining to the Overseas Students(Top)

    Helpful Contacts

    Fire, ambulance and police emergency Dial 000
    Translation services Contact the Translating and Interpreting Service by phoning 131 450
    Counselling services Contact Life Line on 131 114
    Health Services Australia (Medical Examination) Dial 8396 0600
    Public Transport Information Line (Timetables, routes etc) Dial 131 500
    Telephone Directory Service Dial 12455
    International Directory Service Dial 1225
    Translating and Interpreting Service (24 hours) Dial 131 450
    Domestic Violence Line (24 hours) Dial 1800 656 463

     

    Local lawyer100 http://www.lawyers.com.au
    Legal services http://www.lawaccess.nsw.gov.au
    Study in Australia http://www.studyinaustralia.gov.au/Sia/en/Home.htm
    (Top)

     

Home | Agent for SIBN | Site Map | Enquiry